IMPORTANT NOTICE TO THE CUSTOMER
The customer is responsible for informing the appropriate persons, including any third party, of these receiving instructions. The appropriate persons are those responsible for safe and correct reception of shipments from our company.

IMPORTANT NOTICE TO THE RECEIVER
The receiver is responsible for safely and correctly receiving shipments. Shipments are carefully packed and released in perfect condition. The receiver should only sign the carrier’s delivery receipt after careful review of our Receiving Instructions.

 

Receiving Instructions
All claims for loss, shortage, or damage on shipments sent F.O.B. origin must be made against the carrier directly by the receiver or customer. Contact ThinkGlass regarding claims against a carrier for loss, damage, or shortage on shipments sent F.O.B. destination. Delivery charges on shipments sent F.O.B. destination include shipping, insurance, and logistics.

Complete the steps for proper inspection and make any required notations before accepting a shipment. To be considered valid, any and all notations must appear on every copy of the carrier’s delivery receipt, be signed by the releasing agent (carrier’s driver) and initialed or signed by the receiver.

If refusing the shipment, do not sign the carrier’s delivery receipt. The shipment is considered accepted in perfect condition, except for any valid notations resulting from a proper inspection, when the receiver signs the carrier’s delivery receipt. (Missing text, see website)

Zero tolerance
Each thermoformed glass piece is delivered using advanced transportation technology and packaging. We utilize air-ride equipped 53-foot trucks, LTL and air carriers, or international container shipping. The packaging consists of reinforced wooden crates and special foam and-or cardboard molding. Indeed, well over 99% of the pieces manufactured by our company have been delivered to destinations around the world without incident.

Confidence in these procedures is reflected in our policy of replacing glass damaged during transit to a domestic destination at no charge. This is contingent upon delivery being F.O.B. the destination via our carrier of choice, the receiver of the shipment correctly following all of our receiving instructions (see below), and replacement glass being identical to the original glass damaged during transport.